CLIENT SUPPORT CENTER

    Client Support Center


    We maintain a full Client Support Center in our Baton Rouge Data Center and Corporate Headquarters that’s built to address our clients’ changing needs. Our CSC is manned by a team of Tier 1 support team that handles all incoming support requests and can escalate to Tier 2 and Tier 3 teams of high-level support engineers to handle any issues from your desktops to our data center services as well as your internet circuits, and more, Monday through Friday 6am to 6pm CST/ We also offer our multi-time zone clients support options outside of this window and for our high-impact clients we offer 24x7x365 support options as well.


    Transformyx offers dynamic ways to make managed IT services a reality for your business or organization. No matter your end-user requirements or needs, we can craft a custom-built service delivery that’s just right for you. We provide a full Client Support Center and ticketing system with monthly status reports on all activities.


    OUR CLIENT SUPPORT CENTER IS RUN ON PROVEN SYSTEMS

    • Connectwise
    • LabTech
    • PRTG
    • Rapid7


    OUR PROCESSES FOLLOW INDUSTRY ITIL STANDARDS

    • ITIL practices for incidents, service requests, and problem management
    • 24x7 CsC staff monitoring


    OUR ENGINEERING TEAM IS HIGHLY CERTIFIED

    • Certificate of Supervisory Techniques
    • Certified Public Manager
    • Knowledge-Centered Support Principles Professional Certification
    • HDI® Support Center Director Professional Certification
    • ITIL® Version 3 Foundations Certification
    • ITIL® Version 3 Service Strategy Certification
    • ITIL® Version 3 Service Design Certification
    • ITIL® Version 3 Service Transition Certification
    • ITIL® Version 3 Service Operation Certification
    • ITIL® Version 3 Continual Service Improvement Certification
    • ITIL® Version 3 Managing Across the Lifecycle Certification
    • ITIL® Version 3 Intermediate Certification
    • ITIL® Version 3 Expert Certification
    • Service Excellence: The Gateway to Public Approval
    • PRINCE2™ Foundations Certification
    • PRINCE2™ Practitioner Certification
    • PRINCE2™ Registered Practitioner Certification
    • MoR® Management of Risks Certification
    • MoV™ Management of Value Certification
    • MSP® Managing Successful Programs Certification
    • MSP® Managing Successful Programs Registered
    • Practitioner Certification
    • MOP® Management of Portfolios Certification
    • IABSM Service Value and Quality Management Certification
    • P3O®, Portfolio, Program, and Project Management Offices
    • Members of HDI, formally Hep Desk Institute AFCOM

    Event calendar is not available at this time.

    News & Press

    Lockstep Technology Group expands service offerings to include Managed Meraki SD-WAN & Meraki Security

    By Ivana Rhodes • December 19, 2023
    Increasing Efficiency Through Cloud Managed Meraki SD-WAN & Security

    Lockstep Technology Group and ProComputing Join Forces in GEM IT Mission

    By Ivana Rhodes • August 9, 2023
    Announcing ProComputing to the Lockstep Technology Group Brand!

    New Name, Same Exceptional Service!

    June 9, 2023
    Introducing Lockstep: Keeping You a Step Ahead of the Technology Curve

    Transformyx Joins Lockstep Technology Group to Deliver Transformative IT Solutions

    March 16, 2022
    Lockstep Technology Group, a leading provider of technology solutions for SLED organizations, is adding Transformyx, a leader in technology infrastructure and managed services, to become the leading full-service provider of IT solutions and services focused exclusively on optimizing the IT strategies of organizations in the education, healthcare, government, and commercial sectors across the Southeast. Lockstep and Transformyx share a common purpose to provide technology solutions that enable a robust, scalable, innovative, secure, and highly engaging environment for working and learning. With combined resources, Lockstep, based in Atlanta, GA and Greenville, SC, and Transformyx, based in Baton Rouge, LA, will strengthen their market positions in the Southeast and offer their clients turn-key solutions that include managed services, data & infrastructure, security & compliance, and end point technology solutions. Both organizations take pride in being customer-centric and client obsessed and have partnered with thousands of organizations spanning schools, colleges, healthcare, municipalities, and business over the past decade. “The passion and purpose embodied by the Transformyx team align with everything we do at Lockstep. We’re excited to be able to immediately offer a wide range of technology solutions that enable success.” Mahendran Jawaharlal, CEO, Lockstep Technology Group.

    Cisco Powered Managed Services

    March 2, 2022
    ASA Powered Managed Security Services

    Which of the following job levels in your organization is most likely to be targeted by a malicious cyberattack within your organization

    By Ned Fasullo • September 23, 2021
    During a 2020 study on IT decision makers and C-level executives at enterprise organizations, it was found that 64 percent of respondents believed that those in a senior management positions are the most likely to be targeted by malicious cyber attacks within their organizations. In contrast, only 34 percent of respondents reported freelance support positions as being most likely to be targeted.